Client work · Healthcare
Patient booking flows and clinic information architecture.
- Industry
- Healthcare
- Year
- 2024
- Disciplines
- UI/UX, Web Design
- Scope
- Healthcare, Patient UX
The brief
My role
Improved booking flow thinking and digital communication for the clinic.
Overview
The clinic needed a clearer and more reassuring digital experience for pet owners seeking services.
The challenge
Healthcare experiences must feel trustworthy, calm, and easy to navigate, especially for service discovery.
The approach
I worked on booking flow structure, information clarity, and service presentation for a better user experience.
Services
Healthcare UXBooking FlowInformation Architecture
Deliverables
- Service structure
- Booking flow direction
- Clinic information presentation
The outcome
Created a clearer service presentation and a smoother path toward patient inquiry or booking.
All workNext project
Fashion
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